Skip to content
Little Steps home
Back to templates
Local Authority

Complaint About Delay or Poor Communication

What it does

Raises a formal complaint about delays and poor communication during your child's EHC process and asks for it to be put right.

When to use it

Use this when the council keeps you waiting, gives unclear answers or fails to keep you updated on your child's case.

What's included

  • The letter, ready to personaliseA clearly written letter you make your own by filling in the bracketed parts.
  • Step-by-step submission guidePlain instructions on who to send it to, by when, and what should happen next.
  • Plain-English guidanceNotes that explain the process in everyday language, with no jargon.
Get this template

Included with Little Steps membership. See plans

These templates are guidance, not legal advice. Personalise the bracketed parts before sending.